Privacy Policy

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The following document is an electronic record which has been in accordance to the applicable laws in the Republic of India.

Welcome to docnme.com("Site") owned and maintained by Kanerika Software Pvt Ltd. a company registered under the Companies Act, 2013 and having its registered office at A3, 2nd Floor, Quadrant 3, Cyber Towers, Hitec City, Madhapur, Hyderabad 500081. It is advisable that you go through the terms of use and privacy policy carefully before you begin accessing the Site and its pages therefrom. This Kanerika Software Terms of Use agreement and privacy policy is a legal agreement entered between you ("user", "doctor","you", "your" or "yourself") and Kanerika Software, that provides for, among other things, the terms of use and privacy policy applicable for your use of this site which is accessible at https://www.docnme.com. By using this Site and/or any other pages therefrom you agree to be bound by these Terms of Use and Privacy Policy. If the user does not agree to be bound by the following terms of use and privacy policy, such a user should not access this site or any pages therefrom. The following provisions in the agreement may be altered by the way of amendment, deletion or appendage, with or without providing due notice, at the sole discretion of Kanerika Software Pvt Ltd and as provided by the applicable laws. It will be the user's responsibility to comply with the latest terms and conditions as may be stipulated by us from time to time. It is also advised that you regularly read and update yourself with the terms and conditions. We reserve the right to repudiate from providing our services to anyone at any time without any liability whatsoever it is.

Data Protection and Privacy Policy

In order to access services, and the pages therefrom, the user is required to register with the Site and enter personal information including patient's health records. Personal information include all information related to the identity details, such as name, permanent address, contact number, e-mail address, medical documents such as general check up reports, scan reports, prescriptions given by your doctors or any other information that may be requested from the user.
The information collected is stored in database, and we have strong policies and procedures in place to protect the information provided. Physical, electronic, logical and procedural safeguards are also in place to protect the confidentiality, integrity and availability of the information provided by the user. The information provided by you will be used to operate, maintain, manage and administer our Services, including enhanced delivery of services and provision of customer support. The information will only be shared with docnme registred doctors and approved by you. The data will NOT be shared with third parties for any other business purpose. The personal information provided by you is not available for selling, renting or trading purposes with any third parties.


Kanerika Software has trademarked "Doc N Me" under Trademarks Act, 1999 under class 9. Any violation of our trademarks will be liable for legal action.

Terms of Use 
All products of kanerika, docnme site and mobile applications enables doctors to practice and patients to get health advice from their doctors. By Using our product , you become the user ("User", "You") of Doc N Me ("Kanerika", "Site", "Service") and agree to acknowledge the following terms and conditions ("Terms").

Kanerika reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. Such modifications shall become effective immediately upon the posting thereof.You must review these Terms on a regular basis to keep Yourself apprised of any changes.

1. Above 18 Years of Age 
By using our products, visiting our site, and utilizing services, you confirm that you are above 18 years of age and are fully able and competent to enter into terms , conditions, obligations, affirmations and are citizen of India. You hereby confirm that you have right, authority and capacity to use our Services and abide by our policies and terms.

2. Purpose
You acknowledge , understand and verified that our service is not an health emergency or a professional medical advice and is for informational purpose only. You agree that Doc N Me is not a substitute of personal doctor visit or diagnosis.

3. Disclaimer of Warranty and limitation of liability

This site is provided by Kanerika Software on an "as is" and "as availaible" basis. We make no representations or warranties of any kind, either expressly or implied, as to the functioning of this site or the information, matter, or services or advises included on this site. You expressly agree that your use, of this site, is at your sole risk. In accordance with the applicable laws, Kanerika Software disclaims all warranties, expressly or impliedly, which shall include but not be limited to, implied warranties of merchantability and fitness for a particular purpose. Kanerika Software does not assure that this site, the related servers, or electronic mails sent from Kanerika Software are free from malware or any other harmful components. Kanerika Software will not be liable for any damages that result out of using this Site, which shall include but not limit to direct, indirect, incidental, penal, and resultant damages.

4. Payment / Refunds /Cancellation 
All payments towards the subscription are non-refundable.

If you cancel the appointment 12 hours prior to appointment date then 90% of paid amount will be refunded. If you do not cancel the appointment then amount is non-refundable.

For the payments made for your health queries , if they are not answered in the stipulated time , you will get your refund instantly in your wallet or within 30 days from the refund ask date, if you choose to go for refund.

There is no option to cancel or withdraw the health queries to doctors. Once you ask the question to your doctor then you must wait for doctor to reply.

Legal jurisdiction

The laws of the Republic of India shall govern your use of the Site and you hereby agree to submit to the personal jurisdiction of the state and courts for or located in City Civil Court at Hyderabad, Telangana, India.

Copyrights Reserved

You acknowledge that all right, title, and interest in and to the Copyright and other intellectual property incorporated in the Site or any documentation downloaded or printed from the Site is owned or licensed by us. Images incorporated here are intellectual property of the owner, and use of such images is prohibited without the express written consent of the owner.


You agree to indemnify, defend and hold harmless Kankerika Software and their respective affiliates, employees, officers, directors, agents, servants and representatives of each from any liability, loss, claim, suit, damage, and expense (including reasonable attorneys' fees and expenses) related to (i) your violation of these terms and conditions and (ii) your posting of material to this Site.

Changes to These Terms of Service

These Terms of Service govern your relationship with us and our suppliers. We may change these Terms of Service at any time, at our sole discretion. If we make changes we will notify you by posting a notification on the Site that the Terms of Service have been updated. If you disagree with the changes to these Terms of Service, discontinue your use of the Site, or cancel your registration by sending an email to [email protected] Your ongoing use of any Service or of the Site after the date of any posted notification of change signifies your agreement to the new terms. We encourage you to review the Terms of Service regularly.

Limitation on Use of Automated Tools

You may not use any robot, spider, scraper or other automated means to access the WebSite or Services for any purpose without our express written permission.

Links to Other Sites

The Site may include links to other websites, including links provided as automated search results. Some of these sites may contain materials that are objectionable, unlawful, or inaccurate. These links are provided for your convenience only and do not mean that we endorse these sites or the products and services they provide. You acknowledge and agree that we are not responsible or liable for the content or accuracy of these other sites.

If you require more information or clarification on our privacy policy, please do not hesitate to contact us at [email protected]